Frequently Asked Questions
- What is distance, or online, education?
- Distance, or online, education can be any course delivered outside of the traditional campus classroom. Online courses offered either hosted by UT TeleCampus (UTTC) or locally at UTEP, utilize Internet technologies for course delivery and student support. Distant learners and onsite students needing flexibility in their schedules now have additional options.
- What is the difference between a hybrid and an online learning course?
- A hybrid course will have a certain percentage of face-to-face time (e.g. there are times that you will be required to attend a face-2-face classroom lecture for the class.)
- How do I know that I can succeed in an online course?
- Here is a link that will help you decide if you can successfully in an online course:
Self Evaluation for Potential Online Students
- Where are Online Learning Courses hosted at UTEP?
-
- Where do I go to see what courses are being hosted by the UT TeleCampus for other UT Components?
- The UT TeleCampus has a link showing programs and courses at the UT TeleCampus website,
- How do I know which platform my online course is hosted on?
- UTEP uses two different platforms for distance learning; therefore, it is extremely important that you carefully read the course catalog description of the course(s) within the course catalog. If you cannot retrieve catalog easily, or you are still unsure, please call the UTEP Registrar's Office at 1.915.747.5544 and have your 5-digit CRN number that uniquely identifies the course(s) in question.
- Why do I need a UTEP email account for an online learning course offered by UTEP?
- Official university business can only be conducted by your UTEP email account. Other email accounts CANNOT be used for official correspondence with the university. This is important in areas of billing and grades. In addition, if you are taking an online course that requires you to log into UTEP's (https://my.utep.edu/ ) locally hosted online course, you will need the UTEP email to even access the course.
- How do I get a UTEP e-mail account?
- Go to the How to get an E-mail account at UTEP page.
- Who do I call if I am having technical trouble with my computer, and I cannot get into the course?
-
- For ONLY UT TeleCampus (UTTC) hosted courses, please call 1-866-321-2988 (toll-free) anytime for assistance. Please do not contact your instructor for technical help.
- For UTEP hosted courses, please contact 1.915.747.4357 during normal business hours, or your instructor.
- How do I know if I have the hardware and software requirements to do an online course
- As a start, try this Automatic Browser Checker. In addition, you will need Microsoft Office, which you can purchase from the UTEP Bookstore.
- I was taking an exam and was kicked out of the course and cannot get back into the exam, what do I do?
- If the exam was set up such that you can only take the exam, you must contact your instructor. Technical Support cannot clear exam attempts. It is recommended, that prior to taking an online exam that you write down the technical support number; so that, if you lose internet connection, you will have a phone number handy.